Book A Service
Newcastle's RV Service Specialists
At Avida Newcastle, we offer:
- Full motorhome service including motorhome fittings inside and out
- Warranty repairs
- Help and advice
As Newcastle’s only dedicated Avida motorhome dealership, we live and breathe recreational vehicles. But our expertise doesn’t stop at drivables; we offer full servicing for caravans as well.
You shouldn’t have to rely on general mechanics who don’t understand the unique requirements of your setup. Whether you are towing a van or driving a motorhome, our experienced team ensures your rig is safe, compliant, and ready for your next adventure.
Service Department Hours:
Monday – Thursday 7.30am till 4.30pm
Friday 7.30am – 3.30pm
Contact us on (02) 4948 0433
Book A Service
Newcastle Motorhome Service & Maintenance
Newcastle's RV Service Specialists
As Newcastle’s only dedicated Avida motorhome dealership, we live and breathe recreational vehicles. But our expertise doesn’t stop at drivables; we offer full servicing for caravans as well.
You shouldn’t have to rely on general mechanics who don’t understand the unique requirements of your setup. Whether you are towing a van or driving a motorhome, our experienced team ensures your rig is safe, compliant, and ready for your next adventure.
Authorised Avida Servicing
We are proud to be the region’s specialists for the entire Avida range. Whether you own an Avida motorhome or caravan, our Newcastle team is fully equipped to handle your servicing needs using genuine parts and factory specifications.
We provide:
- Scheduled logbook servicing for Avida motorhomes and caravans.
- Factory-approved maintenance and repairs.
- Warranty protection and compliance checks.
Servicing All Makes & Models
You don’t have to own an Avida to benefit from our expertise. We welcome all brands of motorhomes and caravans into our Newcastle workshop.
Whether you have a compact campervan, a luxury motorhome, or a touring caravan, our technicians have the experience to service your vehicle. From motorhome chassis mechanics to caravan brakes and bearings, we provide the same high standard of care to every vehicle that rolls through our doors.
Expert Help & Advice
New to the RV lifestyle or facing a specific issue? We don’t just fix problems; we help you understand your investment.
Because we are dedicated strictly to the RV industry, we can offer genuine advice on everything from weight distribution and towing setups to battery systems and water pumps. If you have a question about how something works, just ask.
RV Warranty Work
Avida Warranty
The strength of choosing a new Avida is the structural guarantee that backs every new Avida sold at Avida Newcastle.
The Avida Guarantee gives you 5 years and a million reasons to choose Avida over the others!
Avida motorhomes are protected by a market leading 3 year or one million kilometre warranty on Avida manufactured components* and a 5 year structural guarentee on the motorhome body*. Combine that with the support and warranty offered by our chassis and component suppliers and a two year emergency roadside assist plan, and you can enjoy your Avida motorhome lifestyle with the peace of mind that we are behind you all the way.
Our national service network can assist you with any issue that may arise per our published warranty handbook, it is not necessary that you take your RV back to the dealer you bought it from, any authorised service centre can assist you.
Motorhomes are complex machines and many people are often confused as to why warranty periods differ in some instances depending on the item concerned.
Motorhomes comprise three main components:
The Chassis – the engine, gearbox, suspension and the vehicle controls and so on. Warranty on the chassis component is offered by the manufacturer of the chassis.
The Motorhome – body, furniture, and fittings manufactured by Avida are covered under the warranty as offered by Avida Industries.
The Appliances – refrigerator, air conditioner, television and hot water system to name a few and the warranty for each of these components is offered by the respective manufacturers, just like a normal home – the home builder generally doesn’t warrant the washing machine for example.
You should read your handbook folder to fully understand what is offered on each component of your motorhome. If in doubt, just call Avida Customer Relations for assistance.
So whether you are trading up, buying a new Avida for the first time or want to choose from some of the finest used motorhomes and RV’s in Australia, give us a call today.
FREE CALL (02) 4948 0433
*Refer to the warranty policy manuals terms and conditions. Commercial usage warranty terms differ.
Roadside Assist
For peace of mind, Avida offers a free two year emergency roadside assist policy called Advantage Help, with each new motorhome purchased.
Simply by joining the Avida RV Club, Prestige Help, an upgraded two year policy with improved benefits and valued at $395 per annum, is provided free to the purchasers of a new motorhome or can be purchased for only $250.
Avida RVHELP policies have been improved, for instance, customers who experience a break down requiring towing can now be towed free for up to 150km in either metropolitan or rural area whereas under Avida ASSIST the towing limits are 20km in metro areas and 120km in rural locations.
Advantage Help
- Minor roadside repairs
- Technical advice
- Battery and parts replacement
- Key replacement
- Urgent message relay
- Accident Coordination and towing arrangement
Prestige Help
- Minor roadside repairs
- Technical advice
- Battery and parts replacement
- Key replacement
- Urgent message relay
- Accident Coordination and towing arrangement
Plus
- Breakdown Towing
- Emergency Taxi
- Emergency Accommodation
- Rental Car Assistance
- Alternative Travel Assistance
- Vehicle Return Assistance
- Emergency Medical Assist
- Home SOS
- Lifestyle Concierge
- Sentinel Protection
Customers purchasing a NEW Avida: 2 years Advantage HELP for free
WRVC members purchasing a NEW Avida: 2 years Prestige HELP for free
2nd Hand Motorhome: Purchase Prestige Help, $250 when joining the WRVC
To find out more just call or to join call 1800 CLUB RV (1800 258 278)
Require Emergency Assistance?
Those who have joined Avida RV Help and require emergency roadside assistance should call 1800 RV HELP and quote your registration number
Book A Service
Book your RV in for service right now by calling (02) 4948 0433 or simply fill out the form above.
Please note we can only accept form bookings 3 days in advance. Your booking will be confirmed by one of our team.
Frequently Asked Questions
Can I have new accessories added to my motorhome?
Absolutely! Our Newcastle service centre specialises in custom upgrades and accessory installations. Popular additions include diesel heaters, electric awnings, tow bars, solar panel systems, lithium battery upgrades, extra windows or skylights, reversing cameras, and much more.
Our experienced team will be glad to discuss your requirements, provide quotes, and complete professional installations. Just ask – we’ve been customising motorhomes since 1968!
What is involved in servicing a motorhome?
A modern motorhome is a complex collection of systems, including cupboards, cabinets, appliances powered by LPG, electric, or diesel, as well as slide-outs, self-levelling kits, plumbing, and comprehensive electrical systems.
Our services include lubricating tracks and rollers, tightening screws, nuts and bolts, checking and repairing fitment issues or faults, testing all appliances and systems, inspecting gas and electrical connections, checking water systems, and so much more.
Every motorhome is different, so we will always discuss the work to be carried out beforehand with you so you can be sure what will be done and approximately how much it will cost. We pride ourselves in providing transparent quotes and keeping you informed throughout the service process.
Can I tow with my Avida RV motorhome?
The weight rating of your final motorhome configuration will determine what and how much you can tow with your Avida motorhome. Factors include your vehicle’s Gross Vehicle Mass (GVM), payload capacity, and tow rating. One of our experienced sales consultants will be able to advise you based on your particular needs and the specific model you’re considering. We can also arrange tow bar installation if your motorhome is suitable for towing. Get in touch for an obligation-free chat: (02) 4948 0433.
How do I customise my Avida RV?
Our service and accessories team will walk you through all of the customisation options of interest to you, such as additional solar panels, lithium battery system upgrades, inverters, satellite systems, upgraded entertainment systems, external storage solutions, and other custom accessories.
We source and supply all of the parts and accessories needed for the job, and our experienced technicians fit or craft your items here in our dedicated service centre. All work is completed to the highest standards with proper certification where required.
Do you stamp my logbook
Yes! When your motorhome is serviced with us, we will stamp your logbook to ensure you have an easy reference for the work carried out in your maintenance schedule. We also provide detailed service reports outlining all work completed, parts replaced, and recommendations for future maintenance. This documentation is valuable for warranty purposes and helps maintain your motorhome’s resale value.
How long does a typical service take?
Service timeframes vary depending on the scope of work required. A standard annual service typically takes 1-2 days, while more complex repairs or custom installations may require longer. We’ll provide an estimated timeframe when you book your appointment and keep you updated if any additional work is discovered during the service. For major repairs or modifications, we can often arrange loan vehicles or accommodation assistance.
How do I schedule an appointment?
To make a service appointment and get all of your questions answered, simply give us a call on (02) 4948 0433 during business hours, or complete the booking form at the top of this page.
For form bookings, please allow at least 3 days’ notice. One of our Newcastle team will confirm your appointment and discuss any specific concerns you may have.
Do you service motorhomes that weren't purchased from Avida Newcastle?
Yes! We welcome all motorhome brands and models to our Newcastle service centre. While we specialise in Avida motorhomes, our experienced technicians are qualified to work on most major motorhome brands.
We stock a comprehensive range of parts and have established relationships with component suppliers to ensure we can service your motorhome regardless of make or model.
What payment options do you offer for service and repairs?
We accept various payment methods, including cash, credit cards, and EFTPOS. For larger repairs or custom projects, we can discuss payment plans or help arrange finance through our partners.
Insurance and warranty work is handled directly with the relevant provider, where applicable. Contact us to discuss your specific situation.